FAQs- Get to know us a little bit more!

As of May 2019, Kallie & Co., has been in business for almost 5 years. June 2nd is our birthday! During this time, we have gone through so many changes, and it’s normal for people to get curious about certain aspects of our company.

We have detailed the most common questions we get asked. This will also give you an overview of where we are, and where we are headed next!

  • What is Kallie & Co?We are definitely a footwear company, but we are actually more than that. Our company does not only strive to provide comfortable and stylish shoes. At Kallie & Co., we believe in the importance of delivering cruelty-free, and ethical products to our customers. Part of our mission is to empower other women with our brand by sharing stories of women of strength, by making shoe donations to women in need. We will encourage and motivate you in our social media channels too! Make sure to stop by Facebook, Instagram, Twitter & Pinterest and find us. Username @kallieusa
  • How did Kallie & Co. get started? Nadia, our founder and her family were stationed in Beaufort, SC. As a Military spouse she knew that relocating often would bring a set of challenges when it comes to finding a job. This was one of the biggest factors in launching this business. From South Carolina, the family relocated to Long Island, New York for another three years, and their family destination is now San Diego, CA.
  •  Does Kallie & Co. employee only Military Spouses? Over these past five years, Kallie & Co. has gone from hiring only Military spouses to hiring women of diverse backgrounds, including Military Spouses. As of today, we are a small team of five women in the United States and growing. Our production team in Mexico is also a small team of 10.
  • Why do you carry limited designs? This is perhaps the most common question we get. We are proud supporters of Fair Trade, Cruelty-Free practices but also Slow Fashion. The most common trend you see is fast fashion, and that’s where fashion brands and businesses worldwide release 52 micro-seasons a year. At Kallie & Co., we limit ourselves to very few designs as a way to raise awareness about the slow fashion industry. This is the main reason why we carry only limited products.
  • We would love for you to buy every single pair of shoes we carry; however, we would rather give you a reason NOT to buy shoes very often…Quality. Our shoes are made to last, that doesn’t mean we will experience quality issues sometimes, and whenever that happens, we are happy to replace the product.  As of right now, we carry four different designs in different colors and prints. We will be removing the t-shirts shortly from our inventory, and we’ll replace them with new shoe designs! 
  • What does the word Kallie mean? The name of the brand is the result of combining our founder’s daughters name: Kasy & Allie. That’s where the inspiration comes from!
  • Where are your shoes made? They are made in Veracruz Mexico.
  • What does Not-Just-For-Profit means? Kallie & Co. is a not-just-for-profit company. It’s a term our founder Nadia adopted from Daniel Lubetzky, founder of KIND Bars. Nadia met Mr. Lubetzky in Orlando, FL at the Inc. 5000 Conference back in 2015. The idea behind this business model is that we certainly care about profits, as this is what allows us to remain in business. However, we strive to make an impact as a social company. The biggest way we have to make impact is through our donations. We have partnered with several non-profits here in the United States and a two more in Africa. We have donated shoes to women in need from different backgrounds; for example, women veterans, victims of human trafficking, teenage homeless mothers.
  • What are your shoes made out of? This is another common question we get. Up until now, our shoes have been made out of recycled synthetic materials mixed with natural materials such as cotton. As of May 2019, we are transitioning any new production to an organic outer sole, and certified organic textiles. We expect to have a 100% organic production by January 2020. As a small business, we have managed to grow and have done our best to transition to more sustainable materials without compromising our current prices.
  • Do you have a store front? No, we don’t! It is not our goal to open a storefront at this moment. Our shoes can only be found at kallieusa.com.
  • How do you connect with non-profits? We normally ask our customers or social media followers to connect us with a non-profit of their choice. This helps us to learn more about a variety of non-profits that can benefit from our products.
  • Do you have a Brand Rep Program? Our Brand Rep program is currently closed. Please continue to check back for the 2020 opening day! 
  • Do your shoes fit true size? So, because our shoes are handmade, they can vary in sizing by about ½ a number. If you’ve bought from us, you know that by now. We normally recommend sizing up by ½ number for more comfort. Our shoes are standard width, if you are looking for a wider fit, we recommend sizing up.
  •  How soon can you ship my order? If your shoes are in stock, we will ship within 24 hours Monday-Friday. If your shoes are in pre-order or backorder, please allow us 2-4 weeks for delivery. Your shipping cost will be reimbursed.
    • Do you accept returns/exchanges? Yes! Exchanges are FREE. Returns can be mailed back to 2292 Faraday Ave. Suite 100. Carlsbad, CA 92008. for more information, please visit our self-help portal: https://kallieusa.myreturnscenter.com/
  • How much is shipping? We offer complimentary free shipping! 
  • How long does shipping & delivery take? Orders placed before 2:00pm EST are processed the same day. Delivery time can take anywhere between 3-7 business days.
  • Do you accept back-orders? We do! Back-orders normally take 2-4 weeks for delivery. 
  •  Can I order wholesale amounts? Our wholesale program is currently closed. To inquire about ordering wholesale please email us at hello@kallieusa.com
  • Do you ship internationally? At this time, Kallie & Co., ships in the United States & Canada, EU only. If you would like to receive a shipping quote to another country, please email us at hello@kallieusa.com
  • Do you offer custom sizes? We currently carry sizes 5-12 US Women. The smallest size we can make is a size 4 US Women, and the biggest is 12 US Women.


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