Refunds and Returns

Returns & Refunds 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and it must include the packing slip. Upon approval, 

The shoes can be sent to:

Kallie & Co. 

2292 Faraday Ave. Suite 100

Carlsbad, CA 92008. 

Additional non-returnable items:
Gift cards

To complete your return, just visit our Self-Service Return Portal 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus the shipping cost, within a 5-7 business days. Shipping is not refunded. 
Our refunds will be issued in the original form of payment and require 7-9 business days to process. Thank you for your patience.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they don't fit well, if they are defective or damaged. If you need to exchange it for the same item, please submit your request at 
 our Self-Service Return Portal  

Our exchanges require 3-5 business days to process. Thank you for your patience.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please visit our Self-Service Return Portal to print a prepaid label to return the products. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Customer Service